Salesforce Certified Administrator – Summer 17

Which two Chatter Groups will show a seen-by count of people who viewed the post, in the Lightning Experience? Choose 2 answers

  1. Public
  2. Unlisted
  3. Private
  4. Restricted

How can an administrator allow users to choose different views of a dashboard in Lightning Experience?

  1. Dashboard filters
  2. Dashboard designer
  3. Report filters
  4. Report creator

Which two features best describe the new Lightning-optimized Log a Call action? Choose 2 answers

  1. Autopopulate the Case Team
  2. Autopopulate the Case Contact
  3. Autolink the Call Log to the Case
  4. Autolink the Audit Log to the Case

Where are the files and related records attached when a sales user converts a lead?

  1. Contact, account, opportunity, quote records
  2. Contact, account, person account, opportunity records
  3. Contact, account, person account records
  4. Contact, account, opportunity records

What action can be taken in Lightning, if you receive an approval request that someone else should approve?

  1. Delete the associated record
  2. Change Approval Entry Criteria
  3. Re-assign the approval request
  4. Edit Approval Process Manager

Salesforce Certified Force.com Developer – Spring 17

When an old post with a file is shared in Lightning Experience, what happens to the file in the newly shared post?

  1. The file is not shared in the new post.
  2. The file is attached to the new post
  3. A link to the file is shared
  4. A link to the old post is shared

Who can edit a user’s favorites in Lightning Experience?

  1. Any user in the same profile
  2. The user’s manager
  3. The system administrator
  4. The user

How many duplicate account records can be merged in Lightning Experience at once?

  1. Up to 10
  2. Up to 3
  3. Up to 6
  4. Up to 5

Which three actions does the Global Action Menu Support? Choose 3 answers

  1. Create records
  2. Create posts
  3. Delete records
  4. Launch Visualforce
  5. Take notes

Which three predefined values can be set with send email action? Choose 3 answers

  1. Cc
  2. Bcc
  3. Reply
  4. Forward
  5. To

Platform Developer 1: Debug and Deployment Tools

What is true regarding projects in the Force.com IDE?
Choose 2 answers.

A. Each developer will have the same set of files in their project
B. Resources in a Force.com project are copied into the local project for editing
C. Projects can work in online or offline modes
D. Compiling of APEX code is done locally

Developers may define the layout of panels in the Developer Console by using a built in perspective or creating a custom one. Which of the following statement is true about managing perspectives in the Developer Console?
Choose 2 answers.

A. By clicking Debug > Perspective Manager, a developer may use built in perspectives or use custom ones.
B. The default perspective is always Analysis and cannot be changed.
C. By default, perspectives available are All (All panels), Debug (contains Execution Log, Source and Variables panels), Log Only (Execution Log only) & Analysis (includes the Stack Tree, Execution Stack, Execution Log, and Execution Overview panels)
D. Existing perspectives cannot be modified. If a custom one is needed, the user may clone the existing one to create a new
one.

What capabilities are part of the developer console?
Choose 2 answers.

A. Executing SOQL and SOSL queries
B. Run unit tests and checking code coverage
C. Source code viewing but not editing
D. Creating change sets

A debug log is a tool that allow developers to keep track of all actions that a specific Salesforce instance is processing while the monitoring is turned on. Debug logs can contain information about the following options except:

A. HTTP callouts
B. Apex errors
C. Time-based workflows actions
D. Validation Rules

What are the different levels from lowest amount of information to highest?

A. NONE – ERROR – WARN – INFO – FINE – FINER – FINEST– DEBUG
B. NONE – INFO – ERROR – WARN –DEBUG – FINE – FINER – FINEST
C. NONE – FINE – FINER – FINEST – ERROR – WARN – INFO – DEBUG
D. NONE – ERROR – WARN – INFO – DEBUG – FINE – FINER – FINEST

Sending and receiving change sets can be done between all options except?
Choose 2 answers.

A. Sandbox to Sandbox.
B. Developer Sandbox to Production.
C. Developer Edition to Production.
D. Developer Edition to Developer Edition

The Checkpoints tab in the Developer Console displays a list of saved checkpoints and displays a snapshot of the state of objects in memory at the time the checkpoint was reached. What information about the checkpoint will it include?
Choose 2 answers.

A. Class
B. Line
C. View state
D. Debug Statement

A developer wants to see a variable value while debugging code by using a System.debug() method. In which section of the debug log can this be found?

A. Log Lines
B. Header
C. Execution Units
D. Code Units

Which of the following is not true about the Logs Tab in the Developer Console?

A. A developer may use the Logs tab in the Developer Console to access logs that include database events, Apex processing, workflow, callouts, and validation logic.
B. The Developer Console automatically polls for the current user debug logs and lists them in the Logs tab.
C. Logs are system enforced and are always recorded in the log tab, hence, users are not capable of turning them off.
D. By default, the Logs tab displays only new logs generated by the current user but a developer will have an option to see all debug logs saved in the organization, including newly generated logs created by other users.

What is true regarding the Force.com Migration Tool?
Choose 2 answers.

A. Good for traceability and auditing previously deployed changes
B. Preferred by anyone that is familiar with deployments in a scripting environment
C. Has a user interface that can be used by first time users.
D. Best to use in repetitive deployments using the same parameters.

What are valid considerations when deciding whether to use change sets or the Force.com Migration Tool?
Choose 2 answers.

A. Change sets are cloud based and do not require files to be brought to a local file system
B. Change sets are preferable for repetitive large deployments to multiple environments
C. Deployments can be scripted and scheduled with the Force.com Migration Tool
D. Changes sets are ideal when a source control system is used

Which features are available in the Force.com IDE?
Choose 2 answers.

A. Schema Builder
B. Process Builder
C. Schema Explorer
D. Approval Visualizer
E. Write and Execute Anonymous blocks

What is true regarding using the Force.com IDE for deploying code?
Choose 2 answers.

A. The Force.com IDE cannot be used for deploying code
B. The Force.com IDE can be used for deploying code but only from one sandbox to another
C. The Force.com IDE can be used to deploy code to production
D. The Force.com IDE can be used to selectively deploy metadata components to another org

Which of the following debug log sections contains the version of the API used during the transaction and the log category and level used to generate the log?

A. Log Lines
B. Header
C. Execution Units
D. Code Units

A developer is required to know the number of SOQL queries initiated in a single
transaction Apex trigger along with its limit usage. What debug level should the Apex Profiling category on developer’s trace flag contain to satisfy this requirement?

A. ERROR
B. FINER
C. FINEST
D. DEBUG

Which environment would be most appropriate to perform a test deployment and final regression testing, as well as stress and performance testing?

A. Staging
B. Production Support
C. Development
D. Quality Assurance

What is a debug level?

A. The debug level specifies the type of user the debug log will capture information for
B. The debug level specifies the set of log levels for log categories
C. The debug level specifies the type of information to record in the debug log
D. The debug level specifies the amount of information to record in the debug log

A developer has written an Apex Trigger. He tested it and the trigger is not functioning as expected. He now wants to debug the code. How can the developer accomplish this in the Developer Console?

A. Go to the Logs tab in Developer Console.
B. Go to the Anonymous Window in Developer Console.
C. Go to the Run Tests in Developer Console.
D. Go to the Progress tab in Developer Console.

How can a developer start and monitor debug logs via the Salesforce UI?

A. Setup > Debug Logs > New
B. Setup > User > Debug Logs > New
C. Setup > Company Information > Enable Debug Logs
D. Setup > Profile > Choose Profile > Enable Debug Logs

Given a sample code snippet below, on what line/s of code correspond/s to an execution unit of a debug log?
20:43:45.1 (1707921) | EXECUTION_STARTED
20:43:45.1 (1714356) | CODE_UNIT_STARTED | [EXTERNAL] | 01pO0000000Hury |
LeadBLTest.setUpTestData
20:43:51.574 (7549778580) | CODE_UNIT_FINISHED | LeadBLTest.setUpTestData
20:43:51.574 (7550987692) | EXECUTION_FINISHED

A. 1st & 2nd
B. 1st & 4th
C. 2nd only
D. 4th only

What is true in the debug log line below?
Choose 2 answers.
20:43:52.588 (7632137015) | LIMIT_USAGE | [137] | SOQL | 38 | 100

A. 20:43:52.588 (7632137015) corresponds to the timestamp of the log line.
B. The debug log line above was triggered when the code reached the 38th line.
C. It denotes that 137 SOQL queries was executed out of limit usage of 100.
D. LIMIT_USAGE is the name of the event that occurred.

Which of the following statements are false in regards to a Partial Copy and Full Copy Sandbox?
Choose 2 answers.

A. A Full copy sandbox has a shorter refresh interval than a Partial copy
B. A Full copy sandbox does not support templates and sampling
C. A Partial copy sandbox can store less data than a full copy sandbox
D. A Partial copy is best to use for performance and load testing

A developer would like to test his code with a sample of live data every week. Which type of sandbox should he use?

A. Partial Copy Sandbox
B. Production
C. Developer sandbox
D. Full Sandbox

A Full copy sandbox is most appropriate for which activities?
Choose 2 answers.

A. Performance Testing
B. Load Testing
C. Quality Assurance
D. Development

A managed package can be created in which type of environment?
Choose 2 answers.

A. Developer Edition
B. Partner Developer Edition
C. Developer Sandbox
D. Full Sandbox

Which of the following statements are true about trace flags?
Choose 2 answers.

A. Trace flags should be configured, along with the debug level, to activate debug logs for users, Apex classes, and Apex triggers.
B. Trace flags should only contain one specific debug level for each debug category
C. A trace flag includes a debug level, a start time, an end time, and a log type.
D. Trace flag configuration is only available in the Salesforce UI setup.

What is the minimum log level that a developer needs to use to see debug statements generated by the user using System.debug()?

A. NOTICE
B. FINER
C. DEBUG
D. FINEST

Which of the following is not a capability of the Force.com IDE?

A. Creating Change Sets
B. Running Apex Tests
C. Executing SOQL queries
D. Deploying metadata components from one org to another

When would a full copy sandbox be required?
Choose 2 answers.

A. Performance and Load Testing
B. Staging
C. Training
D. Integration Testing

Before deploying to production, what is true?
Choose 3 answers.

A. Development must be done in a developer edition or sandbox
B. It is a best practice to test in a dedicated testing environment with large sets of data
C. Testing cannot be completed in a developer edition
D. APEX Code must have sufficient code coverage

What information can the log inspector contain?
Choose 3 answers.

A. Stack Tree
B. Trace Flags
C. Execution Overview
D. Source
E. Methods

What are the recommended tools for deploying metadata from one org to another?
Choose 2 answers.

A. Unmanaged Packages
B. Data Loader
C. Metadata API
D. Change Sets
E. Force.com Migration Tool

The type of debugging information logged can be set for each log using log categories. Which of the following is not a debug log category?

A. Apex Code
B. Visualforce
C. Database
D. Component

As a customer developing a new force.com application that will include APEX code, what considerations are valid?
Choose 2 answers.

A. Development and Testing can be completed directly in the production environment
B. It is required that development, testing and production are in separate environments
C. At least 2 environments are required
D. It is a best practice to have separate development and testing environments.

What capabilities are part of the workbench?
Choose 3 answers.

A. Interacting with the REST API
B. Executing SOQL and SOSL queries
C. Describing Metadata and data
D. Inserting but not deleting Data
E. Restricting workbench access to sandbox environments only

A team of developers would like to create a commercially available Force.com app. In this case, which environments would be used?
Choose 2 answers.

A. A Developer Pro Sandbox
B. A Developer Edition
C. A Partner Developer Edition
D. A Partial Copy Sandbox

What are capabilities of the developer console?
Choose 3 answers.

A. Edit a Visualforce page
B. Execute Anonymous Apex code blocks
C. Execute API calls
D. View Debug Logs

The following types of trace flags can be used by a developer except?

A. User based
B. Class based
C. Trigger based
D. Lightning based

A developer can view and download Debug Logs using which of the following?
Choose 2 answers.

A. Developer Console
B. Instrumentation Console
C. Setup Debug Logs
D. Service Cloud Console

Which of the following components are not available to deploy using the Metadata API?
Choose 2 answers.

A. Fiscal Year
B. Currency Exchange Rates
C. Queues
D. Global Picklist

A developer would like to accelerate their development and deployment working with the Force.com platform and has installed Eclipse and added the Force.com IDE plugin. What are the benefits of using the Force.com IDE?
Choose 2 answers.

A. Metadata components can be modified
B. Any number of files can be deployed or retrieved at once
C. Updates of different developers can be synchronized
D. Apex tests can be easily run

Platform Developer 1: Data Modeling and Management

Your company has a requirement to track the vehicles assigned to work orders. Vehicles can exist without Work Orders and have a record owner. What kind of relationship should be created between Work Orders and Vehicles?

  1. Master Detail
  2. Lookup
  3. Picklist
  4. Hierarchy

A developer created a custom object named Project. Data from associated projects needs to be summarized on each Account. All associated projects should be deleted when an Account is deleted. How can the developer achieve this?

  1. Create a Lookup relationship field on Account
  2. Create a Master-Detail relationship field on Account
  3. Create a Lookup relationship field on Project.
  4. Create a Master-Detail relationship field on Project.

There is a requirement to track which Health Care Providers are related to which Hospitals. Hospitals are a type of account. Health Care Providers is a custom object. A Health Care Provider can be related to multiple Hospitals. A Hospital can be related to multiple Health Care Providers. How can this relationship be created?

  1. Create a master detail relationship field on the Health Care Provider object
  2. Create 2 master detail relationship fields one on the Health Care Provider object and one on the Account object
  3. Create an additional object to connect the other 2 objects and create 2 master detail relationship fields on that object
  4. Create 2 lookup relationship fields, one on the Health Care Provider object and one on the Account object

A developer needs to create a custom object related to Account. How can the developer ensure that all related records are also visible to users that have access to the parent Account?

  1. Create a Lookup relationship field on the Account.
  2. Create a Lookup relationship field on the Custom Object.
  3. Create a Master-Detail relationship field on the Account.
  4. Create a Master-Detail relationship field on the Custom Object.

A developer has to do a quick one time load of 100 custom object records into a
development environment. The data is in a csv file and each record contains 5 fields. Which tool would you recommend to use to load the data?

  1. Custom Object Import Wizard
  2. Data Import Wizard
  3. Data Loader
  4. Data API Tool

What is true regarding the user interface for different relationship types?
Choose 2 answers.

  1. When a lookup relationship to object B is defined on object A, data from object A can appear as a related list on page layouts
    for object B.
  2. When a lookup relationship to object B is defined on object A, data from object B can appear as a related list on page layouts
    of object A.
  3. When a master detail relationship is defined, data from the master or detail object can appear as a custom related list on
    page layouts for the other object.
  4. When a many to many relationship is defined between object A and B, data from object B can appear in a custom related list
    on page layouts of object A.

A developer would like to relate an external data object (Social Media Posts) to the contacts object in Salesforce to track every post the contact has made in the external platform. How can the developer achieve this?

  1. Create an indirect lookup relationship using a custom field with External ID and Unique attributes
  2. Create an external lookup relationship using a custom field with External ID and Unique attributes
  3. Create a master detail relationship and update the record ID through integration
  4. Create a lookup relationship and update the record ID through integration

Sam has completed a solution design and is ready to create the data model for a new application in Salesforce. There are a number of custom objects, each with a number of custom fields and relationships between the custom objects. What would you suggest to complete the task most efficiently? Choose 1 answer.

  1. Use the Schema Builder to create custom objects and fields and the Create->Objects in Setup to create relationships
  2. Use the Schema Builder to create custom objects, fields and relationships
  3. Use the Schema Builder to create objects, fields and relationships need to be created using the Create Custom Field in
    Setup
  4. Create the Custom objects, fields and relationships using the Create->Objects in Setup and use the Schema Builder to
    verify the data model was created correctly.

What are considerations for deciding between using Data Loader and the Data Import Wizard for loading data into a development environment?
Choose 3 answers.

  1. The number of records to be loaded
  2. If the data will need to be loaded multiple times
  3. If the object is supported by the Data Import Wizard
  4. If triggers should run on import of the data

A developer needs to update existing Account records using an import file. How can the records be matched so that the correct record is updated?
Choose 2 answers

  1. Match the record id field to a column in the import file
  2. Match the Account Name to a column in the import file
  3. Match the order of the data in the import file to the order of the records in Salesforce
  4. Match an external id field defined on the account object to a column in the import file

Universal Containers has tried the Schema Builder but has found that because there are too many objects and relationships displayed, it has long loading times and decided it is too difficult to work with. What features would you suggest to help with this issue?
Choose 3 answers

  1. If the ‘Hide Relationships’ option is selected, performance is improved
  2. The map can be used to navigate to objects of interest
  3. The filter can be used to only display objects of interest
  4. Fields can be hidden and only the objects displayed

What is true regarding record access in a master detail relationship?
Choose 2 answers.

  1. The detail object can have its own sharing rules
  2. The detail object can have a record owner
  3. The detail object inherits the sharing and security settings of the master record
  4. The owner of a detail object is automatically set to the owner of its associated master record

You are trying to decide whether to use a master-detail or lookup relationship between two objects. Which of the following considerations are false?
Choose 1 answer.

  1. In a master-detail relationship, if the master record is deleted, the detail records will all be deleted
  2. Child records in master-detail relationships on custom objects cannot be reparented
  3. Custom objects on the detail side of a master-detail relationship cannot have queues
  4. A custom object cannot be on the master side of a relationship with a standard object

Which amongst the following provides a dynamic environment for viewing and modifying objects and relationships?
Choose 1 answer.

  1. Schema Builder
  2. Process Builder
  3. Process Visualizer
  4. Approval Visualizer
  5. Flows

Which of the following is NOT a capability of the schema builder?

  1. Create a custom object
  2. Delete a custom object
  3. Create Lookup and master detail relationships
  4. Export the schema definition

Project managers would like to be able to record the total amount of hours each team member works on projects. A team member can be related to multiple projects and each project can have multiple team members. How can the developer achieve this?

  1. Create a lookup relationship on both objects to a junction object called Project Team Member.
  2. Create a master-detail relationship in the Project object to the Team Member object.
  3. Create a lookup relationship in the Team Member object to the Project object.
  4. Create a master-detail relationship on both objects to a junction object called Project Team Member.

The Salesforce Administrator is building an application and needs to create a master detail relationship between the standard object Account and a custom object. What is true regarding the relationship?
Choose 2 answers.

  1. The custom object can be on the master or detail side of the relationship
  2. The standard object can be on the master or detail side of the relationship
  3. The standard object is always the master
  4. The object on the detail side will inherit the security and sharing settings of the master object

A developer created a lookup relationship between the standard object Account and a custom object Feedback. Which statement is correct?

  1. If a feedback record is deleted, the account will also be deleted.
  2. Any user that can view the account records can also view the feedback records.
  3. If a feedback record is deleted, the account will not be deleted.
  4. The owner of the account record will be the owner its feedback record.

You have a requirement to associate a project manager to a project record. Project managers are defined as users in the application. What type of relationship would be most appropriate?

  1. Lookup Relationship
  2. Hierarchical Lookup Relationship
  3. Master Detail Relationship
  4. Many to Many Relationship

A developer is creating a Training application to track training courses and the enrollment of the candidates. Each candidate can enroll in multiple training courses at a time. A training course cannot be open unless a candidate is associated to it. How can the developer achieve this to prevent orphan records?

  1. Create a junction object to relate many candidates to many training courses through a master-detail relationship.
  2. Create a master-detail relationship in order to show the multiple candidates each training have.
  3. Create a lookup relationship in order to show the multiple trainings each candidate have.
  4. Create a junction object to relate many candidates to trainings parts through a lookup relationship.

Global Insurance has custom objects to represent Policies and Claims. A Policy can have zero or many Claims. A Claim is always related to a Policy. Claims are first assigned to a queue and then later assigned to different members of the claims team. What type of relationship would be used to relate these objects?

  1. Master-detail relationship
  2. Lookup relationship
  3. Self relationship
  4. Direct relationship

You are replacing a spreadsheet that tracks company resources and the employees that are assigned to the resources with a Salesforce App. Resources can be of different types, such as phones, vehicles and equipment. Each employee can be assigned multiple resources. After creating a custom object for Employee and Resource, what type of relationship would be appropriate to create?

  1. Lookup relationship
  2. Many to Many relationship
  3. Master Detail relationship
  4. Picklist relationship

Sales Cloud: Account and Contact Management

Salesforce supports all of the following Social integration with Accounts, Contacts and Leads except?

  1. YouTube
  2. Facebook
  3. Klout
  4. LinkedIn
  5. Twitter

As a Sales Cloud consultant, how would you advise an end user trying to relate 120 subsidiaries to an existing account?

  1. Add the accounts using [Related Accounts] related list on Parent Account
  2. Add the accounts using the [Parent Account] field on each subsidiary account
  3. Use Data Loader to create / update all subsidiary Accounts
  4. Use the mass re-parent option in Salesforce
  5. Use the Account Hierarchy viewer page

Your customer reports an issue that the Parent Account field is not available to be added onto the Page Layout. What could be the reason for this behavior?

  1. Account Hierarchy is not enabled in Account Settings
  2. Account Hierarchy is not enabled in Organization Settings
  3. Person Accounts are enabled
  4. Forecasting is enabled
  5. The user editing the layout does not have access to the field

You have enabled Social features on Leads. Which of the following determines the amount of Facebook data a user can see in Salesforce, for a particular lead?

  1. Depends on each Salesforce user’s Profile settings
  2. Depends on the business Facebook account of the org / company
  3. Depends on each Salesforce user’s Facebook account
  4. Depends on the Facebook connector settings
  5. Depends on the Lead record sharing settings

You are drawn into a meeting with the Security review team, and are questions about the proposal to roll out Social contacts feature in Salesforce. Which of the following is true in terms of setting up user access to the social features?

  1. Social network credentials are stored in encrypted format at Org level
  2. Social network credentials are stored in encrypted format at User level
  3. Only social network usernames are stored at Org level
  4. Only social network usernames are stored at user level
  5. Social network credentials are not saved anywhere in Salesforce

What are the methods available to enrich and update account, contact and lead records using data.com?

  1. Select records and fields manually to clean and update blank information
  2. Select records from a list view to clean and update blank information
  3. Utilize an automated job to clean records
  4. Select records from a list view to clean, updating blank information for a group of records is not possible

You have a customer who is keen on implementing Salesforce Sales Cloud, by leveraging the Lightning Experience UI. Which of the following considerations would you ask him to make, with respect to enabling Social Account, Contact, Leads feature in the Lightning Experience UI?

  1. Social Accounts, Contacts, Leads are not available
  2. Social Accounts, Contacts, Leads are available only for Twitter
  3. Social Accounts, Contacts, Leads are available only for Facebook
  4. Social Accounts, Contacts, Leads are available only for Accounts
  5. Social Accounts, Contacts, Leads are available only for Contacts

Your organization has decided to disable access to social media networks from the office network. What would be the impact to the Social accounts, contacts and leads features in Salesforce?

  1. No impact. Social details are retrieved from Salesforce servers
  2. Partial impact. Only cached social data from past retrieval is shown
  3. No social data will be loaded
  4. Salesforce hides social icons, if social network is not accessible

Survey Co is conducting a survey for households and individuals, they would like one survey to be complete on behalf of the household with the residents details being recorded and linked to the household, they would also like to conduct a single sample survey of one or two members of the household but have their details separate. Person Accounts has been suggested to manage the two types of surveys. Which of the following should be considered before enabling Person Accounts?

  1. Person Accounts can be merged with Accounts
  2. Person Accounts cannot be disabled
  3. Person Accounts cannot have relationships with contacts
  4. Person Accounts can have relationships with contacts
  5. Person Accounts are supported by Data.com Duplicate Management

As a Sales Cloud Consultant, what feature of Salesforce would you enable to help Sales Representatives prepare a head for business meetings, using publicly available insights about the Account and Contact?

  1. Social Accounts, Contacts, Leads
  2. Social Connector
  3. AppExchange connectors for Social Networks
  4. Steaming API
  5. Social Listening & Social Studio

Universal Containers operate in US and UK geographies. It would like their sales rep to view and edit only Account records pertaining to their geography. In addition, Universal Containers also want every user to be able to edit any activity record under an account that they can see. Which amongst the following describes the right level of access to address this need?

  1. Sharing default for Account as Public Read Only. Activity as Public Read/Write
  2. Sharing default for Account as Private. Activity as Public Read/Write
  3. Sharing default for Account as Public Read Only, with Account Sharing Rules. Activity as Controlled by Parent
  4. Sharing default for Account as Private, with Account Sharing Rules. Activity as Controlled by Parent
  5. None of the above

Your organization has multiple business account record types. After enabling Person Accounts, how can you ensure that one group of users can only create business accounts and another can create business accounts or person accounts?

  1. Create a profile for each user group. Assign the [Create Person Accounts] permission to one of the profiles
  2. Assign the person account record type to the profile that requires person accounts
  3. Once enabled, person account creation is controlled by the object permissions on the account object
  4. Person Account creation is controlled by user settings

You are attempting to upload 50 contact records into Salesforce, all of which belong to the same Account. To ensure all contacts are associated with the Account, what object would you upload the data into; and what is the key piece of information needed int he upload file?

  1. Contact object, Account ID
  2. Contact object, Account Name
  3. Account object, Contact ID
  4. Account object, Contact Name
  5. Contact Role Object, Account ID

Person Accounts have been enabled in your organization. A user complains to you that not all his converted Leads are visible in the Person account list view. What could be the reason for this behavior?

  1. There is an error in the Lead conversion mapping
  2. Some leads had the Company field populated
  3. Leads are always converted to a Business Account Contacts
  4. [Convert to Business Account] checkbox was ticked for some Leads

Universal Containers has found that sales reps are wasting a lot of time trying to contact leads and even existing customers because of outdated contact information. They are considering using data.com. How could it assist in this situation? Choose 3 answers

  1. Ability to review from a list view, which accounts, contacts or leads have incomplete or outdated information compared to data.com
  2. Ability to select individual fields tracked in data.com to add or update information in Salesforce
  3. Ability to select all fields tracked in data.com to add and update information in Salesforce
  4. Ability to update data.com data with Salesforce data if it is believed it is more accurate

You are implementing Salesforce Sales Cloud for a company with global sales operations. They also have equally large global customers who have offices across the world. In this scenario, what data model would you recommend in terms of defining their customer accounts?

  1. Global Account model with Account Hierarchies
  2. Location specific Account model with Account Hierarchies
  3. Global Account model without Account Hierarchies
  4. Location specific Account model without Account Hierarchies

Your customer would like to have a single view of all Contacts that belong to the same Account Hierarchy chain. What would be your recommendation to achieve this?

  1. No customization’s are needed. Parent Account Contacts shows related account’s contacts as well
  2. No customization’s are needed. Use the standard Account Hierarchies page
  3. Define a report to list all related Contacts
  4. Utilize Data Loader Exports

Universal Containers has a private Account model. It has enabled manually sharing and team selling to let users share specific accounts to others. It is required that when sharing an Account, all of the associated Contacts must also be shared. How can this requirement be met?

  1. Set Sharing settings for Contacts to ‘Controlled by Parent’
  2. Inform users to specify Contact Access Level when sharing an Account
  3. Use Process Builder to share contacts when Account is shared
  4. Use Apex programmatic sharing to share Contacts when an Account is shared

For a customer that has implemented Person Accounts, you are designing a workflow which will send out a Thank You note when an Order is placed. However, you want to ensure different templates are used for Business and Person Accounts. How could you meet this requirement?

  1. Define a custom field on the Account Object for indicating it is a Person Account
  2. Utilize the [Is Person Account] standard field in the Workflow definition
  3. Define a workflow on Account, and another on the Contact object
  4. Define a workflow for Business Accounts and another for Person Account record types
  5. It is a known limitation, that you cannot differentiate between Person and Business Accounts in a workflow definition

You have recommended implementing Person accounts for a Service centric organization, that relies on Salesforce Case functionality. Your customer has asked about the behavior of Person Accounts with respect to the “Contact Name” field on the Case object. Which of the following is true?

  1. Person account can be entered only in the Account Name field, not Contact Name
  2. Person account can be entered only in the Contact Name field, not Account Name
  3. Person Accounts can be entered in the Account Name field, the Contact Name field, or both
  4. Case object will no longer have Contact field, once Person Account is enabled

You have been asked to explain the features of the account hierarchy functionality. What would you mention?

  1. The value of all opportunities in an account hierarchy will be available on the parent account
  2. A link will be available to visualize the account hierarchy from any level
  3. Users having visibility to a parent account will have access to all accounts in the hierarchy
  4. Activities from child accounts will rollup and be visible on the parent account

You have a new requirement for a group of users. They want to have access to accounts they own and visibility to all of the children accounts within any hierarchies, regardless of ownership. Account settings are private. What is true regarding users access to the child account records?

  1. If a user has access to a parent account, they will have access to child account records
  2. If a user has access to a parent account, access to child accounts would need to be manually added
  3. A sharing rule could be created to share accounts within a hierarchy
  4. If the [Grand Access using Hierarchies] option is set on Accounts, users will have access to all accounts with a hierarchy.

What are valid features of Data.com? There are two correct answers

  1. Lead scoring
  2. Find New Leads
  3. Remove duplicate accounts and contacts
  4. Keep existing account, contact and lead records up to date

Your customer informs you that there is a lot of cost incurred in relationship building activities with wrong contacts. Often, newly recruited Sales agents invest time and resources in connecting with contacts, who might not have any ability to influence a sales deal. As a Salesforce Sales Cloud consultant, what could you do to help? There are two correct answers.

  1. Recommend rolling out Account Contact Roles feature
  2. Recommend rolling out Contact Hierarchies feature
  3. Recommend adding an “Amount Invested” field on Contact object
  4. Recommend adding “Key Contacts” multi-select picklist on Account
  5. Recommend adding Contact “Title” field to all layouts

Adam is a Sales rep, and Brendan is a Service Rep at Universal Containers. They cannot see any of each other’s records. Adam has access to edit his own Account records. Universal Containers recently enabled Account Team selling. In this respect, all of the following are true except?

  1. Adam can let Brendan see one of his accounts
  2. Adam can let Brendan see one of the opportunities in one of his accounts
  3. Adam can let Brendan see all of the opportunities in one of his accounts
  4. Adam can let Brendan edit all of the opportunities in one of his accounts

It is observed that a few accounts have over 50 contacts. Therefore you have been asked to ensure users are given the capability to mark a contact as primary for an account. Only 1 contact can be marked primary at a time. What would be the best way to implement this?

  1. Add custom lookup field on Account, to Contact object
  2. Add custom master detail field on Account, to Contact object
  3. Add custom checkbox field on Contact object
  4. Define custom junction object between Account and Contact
  5. No customization’s are needed. Supported out of the box

Universal Containers uses ExactTarget to send out targeted emails to their Contacts. However, the marketing manager has found a high percentage of email bounces. As a Sales Cloud Consultant what would your recommendation be to ensure there is a higher delivery rate?

  1. Put in place logic to not send email again, if there is one failure
  2. Use an AppExchange package to ensure Contact emails are current and valid
  3. Use Data.com with Sales Cloud to ensure Contact emails are current & valid
  4. Use Data.com with ExactTarget to ensure Contact emails are current & valid

Universal Containers has 1 Data Administrator who performs data management and enrichment activities. UC is currently using Salesforce.com Unlimited edition. What additional Data.com licenses should they purchase to ensure that the data administrator is able to source new lead data, clean lists of data and schedule data.com clean jobs?

  1. Data.com Prospector
  2. Data.com Clean
  3. Data.com Prospector & Data.com Clean
  4. No additional purchase required for Unlimited customers

Universal Containers has Opportunity based incentives, and therefore does not want users to see each other’s opportunities. They also want to ensure users do not create duplicate account records. What would be a right sharing model to recommend?

  1. Set Account and Opportunity to Private
  2. Set Account to Public Read/Write, and Opportunity to Private
  3. Set Account to Public Read Only, and Opportunity to Controlled by Parent
  4. Set Account to Public Read Only and Opportunity to Public Read Only

You are in the midst of implementing Salesforce Sales Cloud to a global customer. As part of this, you have enabled Account Hierarchies. You hear the VP of Sales make a statement that since he is marked as owner for the top level Account in a particular hierarchy, he is able to edit details on all child accounts in the hierarchy. What do you infer from this statement?

  1. Correct statement
  2. Incorrect statement. Account Hierarchy has no impact on visibility
  3. Incorrect statement. Account Hierarchy grands read only visibility
  4. Incorrect statement. Account Hierarchy grands only access to immediate child record

As a Sales Cloud Consultant, which of the following types of customers would you recommend using Person Accounts? Select two answers

  1. Members of the Keep Fit Gym
  2. Medicare Pharmaceuticals
  3. Steadfast Gears & bolts
  4. Fast Finance Loan Customer

Your customer is using Account Hierarchies. For a sales rep who has visibility ONLY to the 3rd level regional account record, what would he see when clicking the View Hierarchy link?

  1. No accounts in the hierarchy
  2. Only child accounts in the hierarchy, no Account at Parent level
  3. Accounts in the parent hierarchy as masked values
  4. All accounts in the hierarchy, with limited field visibility
  5. All accounts in the hierarchy, with all field visibility

You would like to define a validation rule that applies to only Person Accounts. How could you achieve this requirement?

  1. Define the validation rule on the person account object
  2. Define the validation rule on the contact object
  3. Define the validation rule on the account object and also check the IsPersonAccount field
  4. Define the validation rule on the account object and also check the IsBusinessAccount field

Universal Containers has a Public Read/Write account model, and a private Opportunity sharing model. Adam created the first Opportunity for Acme Group, which is an Account he owns. Brendan is a sales rep and a colleague of Adam. What would be Brendan’s view of the Acme account record?

  1. Sees opportunity in the Acme’s related list. But cannot drill down
  2. Sees Opportunity in the Acme’s related list. Can drill down.
  3. Sees Opportunity name only in Acme’s related list
  4. Sees no Opportunity in Acme’s related list

Which of the following is NOT true account Account Hierarchies?

  1. The Account Hierarchy needs to be activated by Salesforce support
  2. The Account Hierarchy can be up to 500 levels deep
  3. Implementing an Account Hierarchy has an impact on data sharing and visibility
  4. Columns that appear in the View Hierarchy page are not configurable
  5. The Parent Account field shows the immediate parent, not the top level parent

Which of the following considerations are incorrect, with respect to a Person Account implementation?

  1. A person account takes the same storage space as a business account
  2. Once person accounts are turned on, they cannot be turned off
  3. Not all AppExchange packages support person accounts
  4. The person account page layout is not determined by the Account Page Layout
  5. Person accounts can only be merged with other person accounts

Learn About Builders Quiz

  1. Content Builder allows you to:
    1. Create a coordinated customer journey
    2. Continuously sync cross-channel profiles
    3. Create reusable blocks of content
    4. Present predictive content to customers
  2. How can you use Marketing Cloud builders to engage with your customers?
    1. To build and automate customer journeys across all channels
    2. That’s not something you can do
    3. To setup a booth outside a physical store
    4. To import customer data from the entire Internet